Customer Service Week at ESB Independent Energy

ESBIE marked Customer Service Week in October through a number of events which were held to raise awareness of customer service amongst all staff. The events ran throughout the week and included:

• a staff quiz which focussed on customer service
• a 'compliment your neighbour' event where team members noted where colleagues provided excellent customer service during the course of the week. The feedback was then compiled and issued to all staff as examples of the excellent level of customer service provided by ESBIE
• Managers looked after the ESBIE reception during the week to get first-hand experience of dealing with customer issues