A LIFE in the week - Imelda O'Toole

Job Title: Receptionist and Switchboard Operator

What do you like most about your job?
I love meeting and greeting people at the front desk. I also enjoy getting people on the phone transferred to the correct extension quickly and efficiently.

If you weren't in your current job what would you be doing?
Apart from a 12 year gap rearing my children, I have been in ESB since I was 18 and I love it. I wouldn't change it.

Personal ambitions?
I would give my eye teeth to be able to play the piano!

If you had a choice of another career what would it be?
I would love to be a florist and create wonderful flower arrangements for people and places.

What person has influenced you most?
It has to be two people really. Firstly my late sister Helen who died from cancer at just 58. She was a real lady. She had a smile and listening ear for everyone. The second is my late brother Don who died suddenly at just 52. He was a true gentleman and treated all his staff and colleagues at Aer Rianta with respect and dignity.

What upsets you most?
Bad manners and rudeness. It costs nothing to be pleasant to each other and we can all be pleasant if we try.

What is your favourite journey and why?
My journey home on the bus on a Friday evening looking forward to the weekend.

How do you chill out?
I love walking along the coast from Malahide to Portmarnock or having a coffee in the garden centre in Malahide while wondering what plants to buy.

Which four people, past or present, would you invite to dinner?
Firstly, Hugh Grant. He could charm me with his twinkly eyes and gorgeous smile. Secondly, Mother Theresa, I would love to hear all about her great work. My third choice would be John O'Shea of GOAL- such a tireless worker and campaigner. Last but by no means least, Pierce Brosnan- great looks and loads of money. I wouldn't mind being stranded alone with him on a private Island! Could I have all of Il Divo as well to serenade me while I'm having this dinner?