ESB Customer Supply launch of Guidelines for Writing Replies to Customers

On Monday, July 23rd a booklet entitled 'Writing Responses to Customer Complaints/Queries' was launched by Pat Fenlon, General Manager, ESB Customer Supply. The guidelines are one of a number of initiatives being implemented from the Customer Advocacy Area.

The purpose of the guidelines is to assist staff who respond to customer issues in writing and includes such items as do's and don'ts when writing to customers and plain English alternatives to ESB Customer Supply launch of Guidelines for Writing Replies to Customers some of the stock phrases that are in use. The launch was attended by managers and team leaders from around the Business.

The list of guidelines was developed by Kevin Molloy and Maureen Rowan, Communications Consultant, with co-operation from people throughout the Business. The booklet has been distributed widely and it is planned to have it available on the Intranet shortly.

Copies can be obtained from Kevin Molloy at (01) 70 27544 or ext. 27544 internally.

ESB CUSTOMER SUPPLY